Career Opportunities with Benzer Pharmacy

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Customer Service Representative (VIP Team)

Department: Pharmacy Staff
Location: Tampa, FL

BENZER PHARMACY EMPLOYEE WILL DIRECTLY DEAL WITH DOCTORS/ DOCTORS OFFICES


Provides excellent customer service by responding promptly to all inbound doctor calls regarding prescription issues, customer inquiries, or any other inquiry that the doctor may solicit.


Provides excellent customer service by making outbound follow up calls to assure the doctor is well informed with process/issue.


Builds rapport with each doctor/medical assistant.  Listens to doctors/medical representatives requests and inquiries. Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary.


Is able to adapt to a fast paced environment and is a fast learner with various systems.


Qualifications:

  • Customer Service experience preferred.

  • Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.

  • Excellent communication and interpersonal skills are required.

  • Pharmacy Tech experience preferred but not required

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